Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the RosterOptic platform, including any software, services, and websites (collectively, the "Service"). By accessing or using the Service, you ("you", "your") agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms. If you do not agree to all terms and conditions, you must not access or use the Service. These Terms apply to all users, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

2. Service Description

RosterOptic provides AI-powered workforce scheduling and roster management software as a service (SaaS). The Service includes access to our web-based dashboards, mobile applications (if applicable), API access, and related features, content, and functionality. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice.

The Service is designed to help organizations manage employee schedules, shifts, leave requests, and related workforce management tasks using artificial intelligence and automation. Features may vary depending on your subscription plan and may be updated from time to time.

3. User Accounts and Registration

To access certain features of the Service, you must register for an account. You agree to: (a) provide accurate, current, and complete registration information; (b) maintain and promptly update your account information; (c) keep your password secure and confidential; and (d) be solely responsible for all activities that occur under your account. You must immediately notify RosterOptic of any unauthorized use of your account or any other breach of security. RosterOptic shall not be liable for any loss or damage arising from your failure to comply with this section.

4. Subscription, Billing, and Payment Terms

RosterOptic offers various subscription plans for its Service. By selecting a subscription plan, you agree to pay the applicable fees. All subscription fees are billed in advance on a monthly or annual basis, depending on your selected billing cycle.

All prices are displayed in the currency you have selected. Subscription fees are billed in advance on a monthly or annual basis. All fees are exclusive of taxes, which will be added at checkout where applicable.

5. Payment Terms and Paddle Processing

All payments for RosterOptic services are processed through Paddle, a secure third-party payment processor. By providing a payment method, you authorize Paddle to charge applicable subscription fees, taxes, and other charges. Paddle may store your payment information securely for future transactions in accordance with their privacy policy and PCI-DSS compliance standards.

You are responsible for all fees associated with your use of the Service. All fees are exclusive of applicable taxes, levies, or duties unless otherwise indicated. You agree to pay any applicable taxes, including VAT, GST, sales tax, or similar governmental taxes, that may be imposed on your subscription.

If your payment method fails or your account becomes past due, we may suspend or terminate your access to the Service. Refunds are governed by our Refund Policy, available at [URL]. Paddle may have additional consumer rights depending on your country of residence.

6. Cancellation, Suspension, and Termination

For more details, see our Cancellation Policy. Upon termination, we may delete or retain your data in accordance with our Privacy Policy.

7. Refunds and Payment Disputes

Refund eligibility is determined by our Refund Policy, available at [URL]. Generally, we offer refunds within 14 days of purchase under certain conditions. All refund requests must be submitted through our support channel at support@rosteroptic.com. Approved refunds will be processed to the original payment method (or through Paddle's system) within 7-10 business days. We reserve the right to deny refund requests that violate our Refund Policy or applicable law.

8. Intellectual Property Rights

All content, features, and functionality of the Service (including but not limited to all information, software, text, displays, images, video, audio, design, selection, arrangement, and look-and-feel) are owned by RosterOptic, its licensors, or other providers and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms do not grant you any right, title, or interest in the Service or any content therein. You may not copy, modify, distribute, create derivative works of, publicly display or perform, republish, download, store, or transmit any part of the Service without our prior written consent.

All trademarks, service marks, and trade names (collectively "Marks") are proprietary to RosterOptic or their respective owners. No use of these Marks may be made without prior written authorization.

9. User Obligations and Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You specifically agree not to:

• Use the Service for any unlawful purpose, including but not limited to violating labor laws, employment regulations, or data protection statutes in your jurisdiction
• Interfere with or disrupt the Service, servers, or networks connected to the Service, including through denial-of-service attacks, automated scraping, or excessive API requests
• Attempt to gain unauthorized access to any user accounts, systems, or data not belonging to you, including through credential sharing, impersonation, or exploitation of security vulnerabilities
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code, algorithms, or proprietary methods from the Service, except as expressly permitted by applicable law
• Use the Service to process, store, or transmit sensitive personal data (e.g., health information, biometric data) without appropriate legal basis, consent, and safeguards required by applicable law
• Share your account credentials, API keys, or access tokens with unauthorized third parties, or allow others to use your account in violation of these Terms

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. ROSTEROPTIC DOES NOT WARRANT THAT: (A) THE SERVICE WILL FUNCTION UNINTERRUPTED, SECURE, OR AVAILABLE AT ANY TIME OR LOCATION; (B) ANY ERRORS OR DEFECTS WILL BE CORRECTED; OR (C) THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WE MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICE'S CONTENT OR THE CONTENT OF ANY THIRD-PARTY WEBSITES LINKED TO OR INTEGRATED WITH THE SERVICE. WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICE; OR (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROSTEROPTIC AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ROSTEROPTIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL ROSTEROPTIC'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID ROSTEROPTIC IN THE THREE (3) MONTHS PRECEDING THE CLAIM OR, IF GREATER, ONE HUNDRED US DOLLARS (US $100.00).

12. Indemnification

You agree to defend, indemnify, and hold harmless RosterOptic, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service, including but not limited to your User Content, any use of the Service's content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the Service.

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with our defense of these claims. You may not settle any claim without our prior written consent.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Service shall be brought exclusively in the federal or state courts located in Delaware, and you irrevocably submit to the jurisdiction of such courts.

14. Dispute Resolution and Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in Delaware, and the arbitrator's award shall be final and binding. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction. YOU HEREBY WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION LAWSUIT.

15. Changes to Terms and Service

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email (sent to the email address specified in your account) or by posting a notice on the Service prior to the change becoming effective. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the new Terms. If you do not agree to the new terms, you must stop using the Service and cancel your subscription.

16. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent necessary so that the remaining provisions of these Terms shall continue in full force and effect. The failure of RosterOptic to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

17. Contact Information

For questions about these Terms of Service or to report violations, please contact us at legal@rosteroptic.com or write to us at: RosterOptic Legal Department, .